Our Refund Policy
While we never have a problem with our Printed Products, but in the unlikely event you’re unhappy with your product please follow these instructions to lodge return / refund claim:
Email us at email@example.com with;
- The date of your purchase
- Your order number
- What you would like to return
- Why you want to return it.
Once received we will look into that and will try our best to resolve the problem soon.
What Can Be Returned / Not Returned
- Only Items that are faulty/damaged or have a faulty printing or finishing may be returned.
- No returns are accepted after 5 days of receipt of purchase.
- We do not refund or exchange for change of mind, errors in approved proofs, shipping or stock delays or if the customer chooses the wrong finishing.
- Australian Trade Printers reserves the right to decide the best possible printing process to ensure the best possible outcome for every product ordered.
Hard Copy Sampling Policy:
We offer a range of a Hard Copy Samples of your Artwork / Product that can be ordered (at cost) before the printing on your job commences. We highly recommend enquiring about a Hard Copy Sample before printing commences.
Returns related to Delivery Issues
We guarantee our processing and printing timeframes on our orders, but in the unlikely event that there is an error due to the courier or Australia Post, we cannot take responsibility.
If you order an express order and your location is rural, international or not covered by the Australia Post National Express Post Network then we cannot take responsibility for shipping timeframes.
Please contact us prior to ordering, so we can look after you, well before your due date. We want you to receive your goods on time and are only a phone call or an email away.
Returns for Artwork Issues
Australian Trade Printers takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:
- Spelling, punctuation or grammatical errors made by the customer.
- Mistakes that the client has approved after being sent a proof
- If the artwork you as a client upload is low quality, and results in a poor print
Australian Trade Printers is not responsible for checking or modifying your artwork if you upload it directly to the site; to make changes such as; colour changes, background removal or design work please email at firstname.lastname@example.org or call 1300 451 551 to discuss artwork before uploading your image to our designer.
Please note we are not responsible for any instructions related to artwork changes mentioned in order notes.
Frequently Asked Questions about Return/Refund Policy
Q. The image is pixilated, can I return it?
Answer: Unfortunately, we do not accept returns for image pixelation issues. We print the image exactly as you give to us. Our process is automatic, and processing begins once you upload and approve your design.
Q. The Printing isn’t the colour I expected, can I return it?
Answer: No. When proofing online you are viewing artwork in RGB Colour Mode. Commercial Printers print in CMYK Colour Mode. To ensure you know exactly what you will recieve please enquire about a Hard Copy Proof which can be printed to sent to you within 24 hours. This will ensure a happy result when the final product is printed. If you choose to waive the Hard Copy Sample and proceed to print and are unhappy with the colour there’s unfortunately nothing we can do – however we will try our hardest to reach an amicable agreement.
Q. What about order cancellations and refunds?
Answer: When we receive your order, our priority is to process it as fast as possible. If your order has been proofed, approved and set up for print, we may not be able to stop it, contact us immediately to stop a job going to press. Some charges may apply if the ordered is cancelled after Approval.
Q. What if I don’t like my printing once I get it?
Answer: Our utmost priority is customer satisfaction. If we have made a mistake, we will send you a replacement or refund your money according to policy but If you made a mistake with your order, call us, and we will see what we can reasonably do to help you get the outcome you want.